The warranty period varies depending on the product purchased.
WICK Confidence Guarantee
It’s important to us that you love your new glasses and are confident that you’ve made the right choice. So, if you change your mind and decide they’re not quite right for you, return them within 30 days of purchase and we’ll give you your money back*.
*Not applicable to custom orders.
OPTICAL
Luxottica Branded Frame Guarantee
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Zeiss Branded Lenses Guarantee
1 year warranty is provided on coatings.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Synchrony Branded Lenses Guarantee
6 month warranty is provided on coatings.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
HEARING
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
All braded hearing aids receive a warranty of 1 year.
Limited warranty against breakage
J. M Wickramarachchi & Co. PVT LTD products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on sun lenses; defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear, as well as any issue concerning prescription lenses.
If the product is returned with proof of purchase to the J. M Wickramarachchi & Co. PVT LTD store they were purchased from within the warranty period, and J. M Wickramarachchi & Co. PVT LTD find that the breakage was due to a defect in material or workmanship, the product will be repaired or replaced at our option and returned to the sender. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund. You will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses.
Please note: While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered by this express warranty. In the event that the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.