Shipping Rates
Shipping rates are calculated based on delivery address & products purchased.
Below shipping rates apply:
- Colombo 1-15 - Rs. 250/=
- Colombo Suburbs - Rs. 300/=
- Outstation – Rs. 400/=
Customers outside of Sri Lanka may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements.
Delivery
We’ll send you an email when your order has been dispatched with your tracking details so you can easily track your order.
General product(s) are dispatched within 3 working days from our distribution centre in Colombo, Sri Lanka.
After dispatch, all International orders may take up to 3-10 business days*.
*Above timing is an estimate only and may be longer for rural deliveries, during public holidays & promo periods.
Returns Policy
Not quite what you wanted? No problem. You can return your product(s) up to 7 days from the date you receive your order.
To return your product, email your request to shop@jmw.lk
Return Eligibility
To be eligible for a return:
- Item(s) must be returned within 7 days of received order
- In it's original condition with tags and packaging.
- Include proof of purchase with return – ie: order confirmation number.
- Custom items such as lenses are non exchangeable.
Gift cards are exempt from being returned or refunded.
Refunds Process
Once your return is received and inspected, we will contact you to notify the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Exchanges / Damaged goods
We take every effort to make sure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at shop@jmw.lk and we will do our utmost to resolve the issue.
Questions?
If you have any questions about current orders, please contact us through our live chat or at shop@jmw.lk